FAQs

Please find answers to our most common questions below.  

  • Is Soccer Basement a secure site?
    • The provision of a safe and secure shopping experience is paramount for us and our customers.
    • Our platform is powered by Shopify which meets all 6 categories of PCI standards.
  • The item I want has sold out or out of stock. Will you get any more in?
    • Delivery of items is subject to availability.
    • We will offer you a refund if the item is unexpectedly unavailable or out of stock. We will also do our best to work with our suppliers to meet the demand if this is possible.
  • What locations do you deliver to?
    • At present, we deliver only within Australia with free shipping.
  • I have ordered Multiple items, but I have received just one item in one package so far. Where are my remaining items?
    • If you place an order for multiple items it is more than likely going to be shipped in more than one package.
    • Please allow some time for all of your items to arrive.
  • I have another enquiry that has not been addressed here.
    • Please email us at sales@soccerbasement.com and we will respond as soon as we can.