Please find answers to our most common questions below.
- Is Soccer Basement a secure site?
- The provision of a safe and secure shopping experience is paramount for us and our customers.
- Our platform is powered by Shopify which meets all 6 categories of PCI standards.
- The item I want has sold out or out of stock. Will you get any more in?
- Delivery of items is subject to availability.
- We will offer you a refund if the item is unexpectedly unavailable or out of stock. We will also do our best to work with our suppliers to meet the demand if this is possible.
- What locations do you deliver to?
- At present, we deliver only within Australia.
- I have ordered Multiple items, but I have received just one item in one package so far. Where are my remaining items?
- If you place an order for multiple items it is more than likely going to be shipped in more than one package.
- Please allow some time for all of your items to arrive.
- I have another enquiry that has not been addressed here.
- Please email us at email@example.com and we will respond as soon as we can.